Shipping & Returns

SHIPPING

ALL BOARD ORDERS OVER $125 WILL BE GRANTED FREE SHIPPING! (Continental USA Only)

Hawaiian customers get free-shipping on board orders over $199

*Additional charges may apply if we need to ship more than one box

We will generally ship UPS GROUND on most orders, and USPS Priority on small items (whatever is cheapest).

If you are on the East Coast, we can GROUND ship to you in 1-3 days, and West Coast 4-6 days, unless you wish to pay to have your order expedited i.e. Overnight Express

RETURNS

1. All returns and exchanges require the issuance of a return authorization number.

2. To obtain a return authorization number use this email contact form to send all of the following information:

Customer name

Bill-To name (if different than above)

Ship-To name (if different than above)

Date of purchase

Shipping address which was used for initial purchase

Phone #

Email address you wish to be contacted at

Item(s) to be Returned or exchanged

Reason for return or exchange

3. A return authorization #, return address, and further instructions will be provided when all of the above information has been received.

If you are shipping something back to us for a refund and its not due to error on our part or damage, we STRONGLY urge you to insure your shipment. Customers are responsible for lost or damaged shipments to us.

If you return an item that had free shipping, we reserve the right to refund your money minus our cost to ship it to you (unless your return is due to damage or an error on our part).

If your order included free items, you must also return those!

NYBodyboarding.com reserves the right to return any merchandise without a valid RA# to the customer. RA numbers are valid for 10 days from the issue date for domestic orders, and 21 days for international orders.

All returned merchandise must be in its original packaging . Product that is returned incomplete, used or damaged will not be accepted and will be return-shipped at the customers expense.

30-day money back guarantee does not apply to special orders, pre-owned items, DVDs (unless defective).

* Special information on returning bodyboards. If you bought a bodyboard and had us install a leash, returns are not allowed unless the board is damaged or not what you ordered. Also, if returning a bodyboard for a refund, we ask that you return any free items that were included with the board before we can process the credit.

* Credits issued for returns. Credit will be issued after we receive, inspect, and processe your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles.